94%
GRR, multi-segment SaaS CS org redesign
+25%
Timeline accouracy, same team, same headcount
93%
Health-score and reporting accuracy
AI
ChurnZero/ChurnScore, RFx through rollout
Net retention & expansion
Lift NRR without adding headcount.
AI-enabled operating models
Decisions, not another dashboard.
Built to move the number your board asks about
Board-ready forecasting
A renewal number your CFO actually trusts.
KPI & metrics design
Walk into the board with numbers, not narrative.
SERVICES
Efficient Growth & Org Design
Scale coverage, not cost.
MK
ABOUT MAAYAN
Two disciplines, one operating model
Maayan Kaplan, MBA, MS
Founder, Stratexo · Austin, TX
I spent the first half of my career running S&OP and demand planning for Fortune 500 supply chains — environments where a bad forecast costs millions. That's the discipline I bring into SaaS customer success. Why this matters for you: you get S&OP rigor applied to your renewal motion — not another framework borrowed from sales.
Today, I help CCOs and CS leaders move away from health scores nobody trusts and renewal numbers that shift every week, re-architecting their operating models for predictable, strategic growth.
THE PATH HERE
2013–2024 · Supply chain leadership
Grainger, Anixter, Johnson Controls, Emerson — S&OP, demand planning, inventory strategy across $1B+ businesses.
2024–Present · SPS Commerce
Sr. Director, Customer Success — re-architected a multi-segment CS org, achieving 94.4% gross revenue retention.
Today · Stratexo
Bringing that same operating discipline to SaaS customer success teams as an advisor and consultant.
How I work
Assess
Audit your current health scoring, forecasting accuracy, and coverage model.
Design
Build the segmented operating model and KPI framework for your org.
Operationalize
Implement, train the team, and hand off a system that runs without you.
Advisory & education
Advisory Board, Center for Global Business — UT Austin
·
DBA (in progress) — Texas State University
·
MBA & MS, Kelley School of Business
