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Forecast Accuracy Is Becoming CS's Credibility Metric
Supply chain planners are scored on forecast accuracy the way CS leaders have never been. NRR pressure is starting to close that gap — and I think the distinction between a predictable miss and a surprise miss is exactly what boards are learning to tell apart.

Maayan Kaplan
9 hours ago3 min read


Customer Success Operating Model
Supply chain didn't professionalize until stockouts made the cost of staying reactive too visible to ignore. I think CS is walking into the same reckoning — and the org chart, not just the vocabulary, is what's about to change.

Maayan Kaplan
Aug 52 min read
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