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Forecast Accuracy Is Becoming CS's Credibility Metric
Supply chain planners are scored on forecast accuracy the way CS leaders have never been. NRR pressure is starting to close that gap — and I think the distinction between a predictable miss and a surprise miss is exactly what boards are learning to tell apart.

Maayan Kaplan
Aug 243 min read


Customer Success Revenue Function
Most CS teams present a renewal report after the number has already shipped. I borrow S&OP's core discipline — one shared forecast, reconciled monthly, in the room — and apply it to where CS sits in revenue planning

Maayan Kaplan
Aug 212 min read
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